Shipping and Returns
Shipping and Returns
Last updated: July 27, 2026
This Shipping and Returns Policy explains how STRIKTLY handles order processing, shipping, delivery, returns, exchanges, and custom products. This policy should be read together with the STRIKTLY Terms of Service.
This policy is a working template and should be reviewed by qualified legal counsel before publication.
1. Order Processing
Orders are processed after payment is authorized and order details are reviewed. Processing times may vary depending on product availability, order volume, custom work, and whether the item is ready-to-ship or made in a small batch.
If an order includes custom artwork, personalized details, special distressing, or one-off production work, processing may take longer than standard ready-to-ship items.
2. Shipping Rates and Delivery Estimates
Available shipping options, rates, carriers, and estimated delivery times are shown at checkout when available.
Delivery estimates are provided for convenience and are not guaranteed. Carrier delays, weather, customs processing, address issues, high-volume periods, or other events outside STRIKTLY's control may affect delivery.
3. Shipping Address Accuracy
You are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or inaccurate address, STRIKTLY may not be responsible for replacement shipping costs, refunds, or delivery issues.
Contact us as soon as possible if you notice an address mistake. We cannot guarantee changes once an order has entered processing or been transferred to a carrier.
4. Tracking
When tracking is available, tracking information will be sent to the email address or phone number provided at checkout.
Tracking may take time to update after a shipping label is created. A tracking status may show as pending until the carrier scans the package.
5. Lost, Stolen, or Delayed Packages
Once an order is transferred to a carrier, the carrier is responsible for delivery. STRIKTLY is not responsible for carrier delays, packages marked delivered but not received, theft after delivery, or incorrect delivery caused by carrier error.
If a package appears lost or delayed, contact the carrier first using the tracking information. You may also contact STRIKTLY with your order number so we can review available options.
6. International Shipping
International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges required by the destination country.
STRIKTLY is not responsible for delays caused by customs processing or refusal to pay import-related charges. If an international shipment is returned due to unpaid duties, refusal, or delivery failure, refund eligibility may be reduced by shipping costs, return fees, or other carrier charges.
7. Returns
Eligible items may be returned within 14 days of delivery unless a different return window is stated at checkout or on the product page.
To be eligible for return, items must generally be:
- Unworn, unused, and unwashed.
- Free of fragrance, stains, damage, pet hair, or signs of wear.
- Returned with original packaging, tags, and included materials where applicable.
- Approved through STRIKTLY customer support before being sent back.
Items sent back without approval may be refused or returned to sender.
8. Non-Returnable Items
The following items may be final sale and not eligible for return or exchange unless required by law:
- Custom, personalized, or one-off products.
- Final sale or discounted items marked as final sale.
- Worn, washed, altered, damaged, or incomplete items.
- Gift cards or digital products.
9. Custom Product Returns
Custom and one-off STRIKTLY products are made or finished according to selected details. Once production begins, custom orders may not be cancelable, returnable, exchangeable, or refundable unless the item arrives defective, incorrect, or otherwise required by law.
Natural variation in hand-finished distressing, fading, raw hems, repairs, texture, color, and graphic placement is part of the product design and is not considered a defect.
10. Exchanges
Exchanges may be offered when inventory is available. Because some STRIKTLY products are small-batch or one-off, the same item, color, size, or finish may not be available for exchange.
If an exchange is not available, we may offer store credit, a refund to the original payment method, or another available option depending on the order and applicable law.
11. Refunds
Approved refunds are generally issued to the original payment method after returned items are received and inspected.
Original shipping charges, return shipping costs, duties, taxes, route protection, gift wrapping, or other service fees may be non-refundable unless required by law.
Refund timing depends on your payment provider and financial institution.
12. Return Shipping Costs
Unless an item arrives defective or incorrect, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service. STRIKTLY is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address.
13. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly with:
- Your order number.
- Photos of the item.
- Photos of the packaging, if relevant.
- A short description of the issue.
Reports should be submitted within 7 days of delivery so we can review the issue and determine the appropriate resolution.
14. Chargebacks and Order Disputes
If there is a problem with your order, contact STRIKTLY before filing a payment dispute so we have a chance to review and resolve the issue.
Filing a chargeback or dispute may delay resolution while the payment provider reviews the claim.
15. Policy Changes
STRIKTLY may update this Shipping and Returns Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
16. Contact
For shipping, return, or exchange questions, contact:
STRIKTLY
striktly.com
hello@striktly.com